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Shipping information

At Hagensborg Chocolates we believe in the magic of chocolate therefore we pay attention to every detail concerning your order.  We believe we are sweetening the world by making an emotional connection with everyone who enjoys our chocolates therefore we guarantee that each of our master crafted chocolates will arrive in your hands as perfect as the day it was created.
Unfortunately we are not able to ship to Hawaii, Alaska, Yukon, Northwest Territories and Nunavut at this time.

Shipping Prices

For ease and convenience we have created a customer friendly chart that outlines our shipping costs for local, regional and United States shipping.  All prices are quoted in Canadian dollars.

Price range Canada UPS Ground Canada UPS Air USA UPS Ground USA UPS Air
Up to $29.99  $13.00  $22.00  $16.00  $30.00
$30- $59.99  $14.00  $25.00  $17.00  $35.00
$60 - $99.99  $16.00  $28.00  $18.00  $38.00
$100 - $149.99  $17.00  $34.00  $22.00  $44.00
$150 - $199.99  $18.00  $38.00  $24.00  $46.00
$200 - $249.99  $19.50  $48.00  $32.00  $60.00
$250 - $299.99  $21.00  $52.00  $35.00  $62.00
$300 - $349.99  $23.00  $62.00  $40.00  $72.00
$350 - $399.99  $25.00  $64.00  $42.00  $77.00

*For our local customers we would like to offer a flat shipping rate of $5 to everyone in Cities of the Lower Mainland, BC. Canada.

*Please contact our sales team for purchases over $400 we would love to offer you a shipping discount.
*Please note if you require a quote for US delivery by air please contact us directly at
1 877 554 7763.

Order dates and delivery times:

Your chocolates are shipped via UPS. Orders received are processed within 2 business days. Please see our shipping schedule below to determine the arrival date of your order.

Destination - Canada UPS Ground UPS Air
British Columbia / Alberta 2 - 5 days 1 - 2 days
Saskatchewan/Manitoba 8 -10 days 1 - 2 days
Ontario/Quebec 8 -10 days 1 - 2 days
Maritimes/Territories 10 -14 days 1 - 2 days
Destination - USA (Not including Hawaii) 5 - 14 days 3 - 4 days

 

* Delivery times apply to week days only - weekends and holidays are not included.

**Please note shipping chocolate in the summer is a very delicate operation to avoid your chocolates from melting please inform the recipient of it’s approximate arrival date as you do not want chocolate to sit in the sun waiting to be picked up.

***Please note Hagensborg cannot ship chocolates to PO boxes, APO or FPO addresses

Holiday ordering dates and delivery times:

To ensure that your package arrives in time for your holidays gift giving please make sure to place your order according to the "Order dates and delivery times" listed above to ensure delivery for the following holiday:

Holiday Date
New Years January 1st, 2013
Valentine's Day February 14th, 2013
St. Patrick's Day March 17th, 2013
Easter April 1st, 2013
Mother's Day May 12th, 2013
Father's Day June 16th, 2013
Canadian Thanksgiving October 8th, 2013
American Thanksgiving November 28th, 2013
Christmas December 25th, 2013

To request a future date delivery:

We welcome advance orders.  To request a future delivery date, please specify the date you would like your order to arrive in the “special instructions” box during the check out process.

Order Tracking:

To receive your UPS tracking number, we encourage you to enter an email address when ordering.  The email will contain shipping information and a tracking number for your order.

Signature Release Statement:

UPS has permission to leave a package at the delivery address if no one is available to sign for it.  Hagensborg Chocolates is not responsible for missing, stolen, or damaged packages after they are delivered to the address specified by the customer.  Please double check the shipping address (es) before submitting your order or contact us at sales@hagensborg.com, 604.215.0234 or 1.877.554.7763.  Hagensborg is not responsible for orders delayed or returned due to incorrect or undeliverable addresses.